Issues

Preserve records, access to records

If you need your records, chances are it’s because you need them in a timely manner. Mary Louise has implemented technology to streamline access to many of your most important records. She was the first County Clerk in Texas to allow you to search Tarrant County land records online and purchase a certified copy from the comfort of your home or business, anytime day or night. Previously these copies could only be obtained by way of a trip to the courthouse in downtown Fort Worth. Additionally, you can purchase birth or death records online using a highly secured process. Mary Louise understands your time is valuable and wants to simplify access to your records as much as the law and technology permits. You may be surprised to know the County Clerk possesses records dating back to the birth of Tarrant County in the late 1800’s. In recognition of how important these records are, Mary Louise invested to painstakingly preserve these documents in specialized hardened binders to ensure their longevity for generations. Additionally, these records have been digitized to minimize the need to physically handle them. Records are preserved, protected, but accessible- that is exactly what you expect from your County Clerk.

 

Saving money through smart budgeting

Known for being a budget hawk, Mary Louise has consistently operated her office underbudget, saving taxpayers $6.4 million to date. She has repeatedly demonstrated that technology, when effectively applied, saves taxpayer dollars by way of streamlined operations and staff realignment.

 

Protect the public from fraud

Mary Louise is determined to protect you from fraud, both physical and virtual. Physical records are stored in a state-of-the-art facility, meticulously cataloged and highly secure. Digital records are stored using the very latest in data protection tools. Recognizing fraud comes in many forms, Mary Louise offers Property Fraud Alert to protect taxpayer’s land records from potential hijack or theft. This free service notifies you when a document has been filed using the subscriber’s name to assist in monitoring any fraudulent activity that may occur. She partners with the Criminal District Attorney’s office to review suspicious documents to help deter potential fraud.

 

Customer service

Mary Louise understands she serves the taxpayers of Tarrant County, you are her customer.  She grew up working in the service industry and understands the value of serving customers, considering it one of her signature issues. The County Clerk’s Office has a mission statement that is easy to find throughout her offices- “To provide cost-effective services and a satisfying citizen experience”. Not only does she speak to it daily in meetings as she interacts with her team members, she encourages it through action. In all areas that serve the public, Mary Louise has placed comment boxes and QR codes for customers to tell her how their visit went. She serves to make your life easier.

 

Notable Achievements

  • Saved taxpayers more than $6 million over her first two terms through smart, responsible budgeting
  • Leveraged technology to enhance services while reducing costs
  • Used programs and technology to protect your records, both physical and digital, from fraud
  • Helped protect citizen’s homes through the free Property Fraud Alert program
  • Opened four Passport Acceptance facilities across Tarrant County
  • Implemented paperless processes for both Probate courts and three Civil courts to expedite the administration of justice
  • First in Texas to introduce cutting edge technology of a “Super Search” engine allowing citizens and businesses to search and request a certified copy of a land record from their homes or offices
  • Took mail driven notification digital, producing significant savings in postage
  • Consolidated records offices into one – eliminating duplications and simplifying access to records